Paid time off including volunteer days, maternity/paternity leaveĬareer growth and development opportunity Medical/dental/vision insurance & wellbeing program (Please note that a personal lines license or adjuster license will not meet this requirement).Įxperience with care center, high call-volume experience and/or insurance experience is strongly desired but not requiredīase pay, shift differentials, bilingual pay differential and bonus incentives Accepts ownership of the interaction and provides a high caliber of service, assess customer needs and advises on policy coverage and options.Ĭurrent property/casualty insurances licenses are desired. Representatives are responsible to resolve service issues in an unscripted customer care center environment with a focus on one call resolution. The Customer Service Representative I provide service through various direct/indirect customer contact channels.
Understands and maintains key performance indicators while living our company values. Continually develops (or evolves) knowledge and skills necessary to provide expected support. Willingly takes ownership of each interaction while advocating for the customer. Handles each interaction with a genuine desire to connect with the caller while adapting the support to the customer’s needs.
Provides support to insureds and agencies, as well as internal and external business partners. R29956 Customer Service Bilingual Representative (Remote) (Open)Ĭompensation may vary based on the job level and your geographic work location.Ĭompensation Maximum:$29.20 Hourly Summary: Every dream is a journey that starts with a single step. Whether you’re already part of our team in search of a new challenge or new to our company and ready for what’s next, you’re in the right place. That’s why we provide more than just a job we provide opportunity. From our CEO to our agency force, we’re committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers’ dreams in ways never imagined.Īmerican Family Insurance is driven by our customers and employees. Customer Service Bilingual Representative (Remote)Īt American Family Insurance, we believe people are an organization’s most valuable asset, and their ideas and experiences matter.
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